Skiplino - Service Disruption – Incident details

Incident Summary:
Skiplino experienced a partial service disruption due to a global outage in Microsoft Azure, our cloud infrastructure provider. The issue stemmed from a misconfiguration in Azure Front Door (AFD), which led to degraded performance across multiple services.

Customer Impact:
Users may have encountered slow response times, failed requests, or temporary unavailability of services during the incident window.

Resolution:
Microsoft rolled back the faulty configuration and rerouted traffic through healthy nodes. Skiplino services gradually recovered and returned to full functionality by early October 30.

Next Steps:
Our engineering team is working with Microsoft to review the incident and implement additional safeguards to minimize future risks.

We appreciate your patience and understanding.
For further assistance, please contact support@skiplino.com.