Affected Components: Skiplino Website, Skiplino Portal, Skiplino Mobile Apps, Skiplino API

Oct 29, 20:30:00 GMT+0
Resolved - **Incident Summary:** Skiplino experienced a partial service disruption due to a global outage in Microsoft Azure, our cloud infrastructure provider. The issue stemmed from a misconfiguration in Azure Front Door (AFD), which led to degraded performance across multiple services. **Customer Impact:** Users may have encountered slow response times, failed requests, or temporary unavailability of services during the incident window. **Resolution:** Microsoft rolled back the faulty configuration and rerouted traffic through healthy nodes. Skiplino services gradually recovered and returned to full functionality by early October 30. **Next Steps:** Our engineering team is working with Microsoft to review the incident and implement additional safeguards to minimize future risks. **We appreciate your patience and understanding.** For further assistance, please contact [support@skiplino.com](mailto:support@skiplino.com)..

Duration: 3 hours

Affected Components: Skiplino Website

Sep 25, 14:00:00 GMT+0
Completed - Maintenance has completed successfully.

Sep 25, 11:00:01 GMT+0
Identified - Maintenance is now in progress.

Sep 25, 11:00:00 GMT+0
Identified - Our web service will undergo scheduled maintenance for optimal performance, security, and reliability. During this time, the Skiplino website may be temporarily inaccessible. .

Duration: 4 hours and 14 minutes

Affected Components: Skiplino Website

May 22, 13:26:56 GMT+0
Resolved - This incident has been resolved..

May 22, 09:25:31 GMT+0
Monitoring - The issue has been resolved and we are now testing and monitoring to ensure everything is back to normal..

May 22, 09:14:42 GMT+0
Identified - We've identified the underlying issue and is currently working on ways to resolve it..

May 22, 09:12:45 GMT+0
Investigating - We are currently investigating this incident wherein as well as receiving an "error establishing database connection" message..

Duration: 1 hour

Affected Components: Skiplino Website

May 10, 13:00:00 GMT+0
Completed - Maintenance has completed successfully.

May 10, 12:00:01 GMT+0
Identified - Maintenance is now in progress.

May 10, 12:00:00 GMT+0
Identified - We will be doing a web server maintenance to improve security and stability. There may be a small interruption with the Skiplino website during this time..

Duration: 1 hour

Affected Components: Skiplino Website

Apr 2, 14:30:00 GMT+0
Completed - Maintenance has completed successfully.

Apr 2, 13:30:01 GMT+0
Identified - Maintenance is now in progress.

Apr 2, 13:30:00 GMT+0
Identified - We will be doing a web server maintenance to improve security and stability. Skiplino website will be temporarily unavailable during this period..

Duration: 30 minutes

Affected Components: Skiplino Website

Jan 16, 14:00:00 GMT+0
Completed - Maintenance has completed successfully.

Jan 16, 13:30:01 GMT+0
Identified - Maintenance is now in progress.

Jan 16, 13:30:00 GMT+0
Identified - We will be doing a web server maintenance to improve security and stability. Skiplino website will be temporarily unavailable during this period. .

Duration: 30 minutes

Affected Components: Skiplino Website

Jan 6, 14:00:00 GMT+0
Completed - Maintenance has completed successfully.

Jan 6, 13:30:01 GMT+0
Identified - Maintenance is now in progress.

Jan 6, 13:30:00 GMT+0
Identified - We will be doing a web server maintenance to improve security and stability. Skiplino website will be temporarily unavailable during this period..

Duration: 1 hour

Affected Components: Skiplino Website

Feb 29, 14:00:00 GMT+0
Completed - Maintenance has completed successfully.

Feb 29, 13:00:01 GMT+0
Identified - Maintenance is now in progress.

Feb 29, 13:00:00 GMT+0
Identified - We will be undergoing a web server maintenance on 29 February 2024 from 4:00PM to 5:00PM to improve system reliability. During this time, Skiplino website may become unavailable for a few minutes which might cause our existing monitoring service to report a downtime error. Thank you for understanding..

Duration: 1 hour

Affected Components: Skiplino Mobile Apps, Skiplino Portal

Feb 26, 22:00:00 GMT+0
Completed - Maintenance has completed successfully.

Feb 26, 21:00:01 GMT+0
Identified - Maintenance is now in progress.

Feb 26, 21:00:00 GMT+0
Identified - As part of our commitment to delivering the best service to you, we will be performing periodic maintenance on our system on Tuesday, February 27th, 2024\. Therefore, you may face slowness or delays between 12:00 AM until 1:00 AM (GMT+3). We sincerely apologize for any inconvenience this may cause. If you need any assistance please feel free to contact us at any time at support@skiplino.com..

Duration: 22 hours and 7 minutes

Affected Components: Skiplino API

Feb 26, 17:30:00 GMT+0
Resolved - This incident has been resolved..

Feb 26, 17:07:53 GMT+0
Identified - It has been identified that there is an issue with Skiplino's Geolocation API provider and is still actively working on restoring the service. Thank you for understanding..

Affected Components: Skiplino Website

Dec 7, 13:30:00 GMT+0
Completed - We will be undergoing a web server maintenance on 7 December 2023 from 4:30PM to 5:00PM to improve system reliability. During this time, Skiplino website may become unavailable for a few minutes which might cause our existing monitoring service to report a downtime error. Thank you for understanding. .

Duration: 30 minutes

Affected Components: Skiplino Website

Oct 20, 10:30:00 GMT+0
Completed - Maintenance has completed successfully.

Oct 20, 10:00:01 GMT+0
Identified - Maintenance is now in progress.

Oct 20, 10:00:00 GMT+0
Identified - We will be upgrading Skiplino website backend CMS core to improve security and stability. Website functionality may be unavailable during this time..

Affected Components: Skiplino Website

Oct 16, 21:02:31 GMT+0
Resolved - skiplino.com was not redirecting properly to www.skiplino.com. The issue has caused one of our monitoring tools to report that it is down. Upon further investigation, it was found out that the Redis caching mechanism has caused the problem. Issue was resolved by flushing/resetting the Redis cache..

Duration: 30 minutes

Affected Components: Skiplino Website

Oct 7, 20:30:00 GMT+0
Completed - Maintenance has completed successfully.

Oct 7, 20:00:01 GMT+0
Identified - Maintenance is now in progress.

Oct 7, 20:00:00 GMT+0
Identified - We will be conducting essential maintenance to our web server to implement necessary updates and improvements to ensure a continued reliability and performance on Saturday, 7 October 2023 from 11:00PM to 11:30PM. Please note that our services may be temporarily unavailable during the maintenance window. We understand the importance of our platform to your operations and apologize for any inconvenience this may cause. Our team is committed to completing the maintenance as efficiently as possible to minimize any downtime..

Duration: 2 hours and 4 minutes

Affected Components: Skiplino API

Aug 16, 12:38:26 GMT+0
Resolved - The problem with video calls not being started on iOS devices has been resolved. We apologize for the inconvenience and thank you for your patience and continued support..

Aug 16, 10:41:44 GMT+0
Identified - We are continuing to work on a fix for this incident. We have identified that virtual calls cannot be started on iOS devices. Android devices are remain unaffected by this issue..

Aug 16, 10:34:40 GMT+0
Investigating - We are currently investigating an issue wherein video calls cannot be started for some users. We will provide more information shortly..

Duration: 30 minutes

Affected Components: Skiplino Website

Aug 12, 14:47:00 GMT+0
Completed - Maintenance has completed successfully.

Aug 12, 14:17:01 GMT+0
Identified - Maintenance is now in progress.

Aug 12, 14:17:00 GMT+0
Identified - We will be conducting essential maintenance on our web server to implement necessary updates and improvements to ensure a continued reliability and performance on Saturday, 12 August 2023 from 5:00PM to 5:30PM. Please note that our services will be temporarily unavailable during the maintenance window. We understand the importance of our platform to your operations and apologize for any inconvenience this may cause. Our team is committed to completing the maintenance as efficiently as possible to minimize the downtime..